Patient Portal & Contact Information

We encourage you to email us if you have any questions or concerns about our practice, or if you would like our opinion on any gynecology, urinary incontinence, or hormone therapy issues. Please email us at and we will forward it to the appropriate party.

Shane M. Sopp, MD

Upstate University Hospital at Community Campus
4900 Broad Road
Physicians Office Building North
Suite 2V
Syracuse, New York 13215

Phone: (315) 492-5005
Fax: (888) 417-7462
Office Hours:
Mon-Thurs: 9 - 4pm
We are closed for lunch from 12 - 1pm
Friday: Closed
Saturday: Closed
Sunday: Closed


*When the office is closed, our private office Nurse will triage your calls*

** Please do not email any URGENT medical queries, instead, feel free to call our office for immediate assistance (315) 492-5005. **

*** For our current patients: If you have specific questions regarding your care, please DO NOT leave ANY medical info or questions via this email; rather, call the office directly. THANK YOU! ***

SAVE TIME! Access the patient portal below to retrieve any information needed.

Patient Portal  


On the day of your appointment, please bring your insurance card(s) and photo ID.

Please complete and send the AUTHORIZATION FOR DISCLOSURE OF HEALTH INFORMATION form to your previous healthcare provider(s) so that we can obtain your records.

If you do not have insurance, or your insurance does not cover the visit, you will be responsible for payment at the time of service.

Please note the following insurance changes

We are unable to provide care to the patients with the following insurance:

Effective Immediately:

  • United Health Care Dual Eligibility
  • United Health Care Dual Complete Medicare plan
  • United Care Essential Plans

Effective 1/1/18:

  • Molina (formerly Total Care)
  • United Health Care Community Plan (Medicaid Product)

We will, however, still be participating with Fidelis Medicaid products. Please check with your case worker to determine if this is an option for you.

We will continue to participate with most employer sponsored United Healthcare Plans.

We are sorry for any inconvenience that this may cause, and would be happy to speak with you about other insurance options that our office does participate with. Please call the office at 315-492-5005.


Shane M Sopp, MD, PC does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or participation in its programs, services and activities, or in employment.

For further information about this policy, contact: or at (315) 492-5005. TDD / State Relay 1(800) 537-7697.



To Our Patients:

There is a $50.00 fee for all cancellations with less than 24 hours notice.

Sorry for any inconvenience.